Privacy Policy

At Indigo Fields, your privacy is important to us. We are committed to respecting and protecting any personal information you share with us across our website and any associated platforms we operate. This Privacy Policy outlines how we collect, use, store, and safeguard your data.

1. Personal Information Collection

We only collect personal information when necessary to provide a service, process a booking, or enhance your experience with us. All data is collected through fair, transparent, and lawful means, and only with your knowledge and consent.

2. What Information We Collect

Depending on your interaction with our platforms, we may collect the following information:

  • Full name
  • Email address
  • Contact number
  • Booking preferences
  • Enquiry details
  • IP address and browsing behaviour (via cookies)

3. When We Collect Information

We may collect your information when you:

  • Make a booking or enquiry
  • Subscribe to our newsletter or marketing communications
  • Complete a contact form
  • Browse our website
  • Participate in promotions, competitions, or surveys

4. How We Use Your Information

Your information may be used to:

  • Process and confirm bookings or enquiries
  • Improve our website and services
  • Respond to customer service requests and follow up after correspondence
  • Send occasional emails regarding news, offers, or updates (where you have opted in)

You may unsubscribe from our communications at any time by following the unsubscribe link included in our emails.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Understand user behaviour on our site
  • Remember your preferences for future visits
  • Provide a more personalised user experience
  • Monitor and improve website performance

You may choose to disable cookies through your browser settings; however, this may affect your ability to access certain features of the website.

6. Data Retention & Protection

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Any data stored is protected using commercially acceptable measures to prevent loss, theft, unauthorised access, disclosure, alteration, or destruction.

7. Data Sharing

We do not share your personal information with third parties, except where required by law or where necessary to provide our services (for example, secure payment platforms or booking integrations).

8. External Links

Our site may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies separately.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates to your information
  • Withdraw consent or request data deletion where applicable

To make any data-related requests, please contact us at: info@indigofields.co.za

10. Security Measures

We implement appropriate technical and organisational safeguards to protect your data from unauthorised access, use, or disclosure.

11. Contact Us

Your continued use of our website signifies your acceptance of this Privacy Policy. If you have any questions or concerns about how your personal information is handled, please contact us at: info@indigofields.co.za