Q: CHILD POLICIES

Children rates breakdown: Children aged 0-2 years stay free, but reserve fees are payable. Children aged 3-11 years are charged 50% of the adult rate when sharing a family unit with adults (subject to availability). Children aged 12 and older are charged full adult rate. Children of all ages are welcome except at: Kuname Main Lodge - No children under 12 years. Becks Safari Lodge - No children under 6 years. Game Drives: Children under 4 years are not permitted on game drives. Children aged 4-5 years may participate at the discretion of lodge management after an on-site evaluation or with a private vehicle (subject to availability and at an extra cost). Children 6 years and older may join scheduled drives. Other Child Services: Babysitting services are available on request at an additional cost. The Little Paws Programme (for under 12s) is available at an additional cost. Children under 16 years are not permitted on bush walks.

Q: GROUP BOOKING TERMS

Provisional Bookings: Held for a maximum of 6 weeks from the booking date. If not confirmed within 6 weeks, the booking will be automatically released unless otherwise arranged. Extensions require written approval and may be subject to a 10% deposit. Group Payment Terms: 10% non-refundable deposit due within 6-week provisional period. 15% interim payment due 90 days prior to arrival. 75% balance due 42 days prior to arrival. Non-payment may result in cancellation and forfeiture of prior payments Group Cancellation Policy: More than 90 days prior: 10% cancellation fee (deposit forfeited). 89-43 days prior: 25% cancellation fee. 42-31 days prior: 100% cancellation fee. Changes to confirmed dates are considered cancellations unless agreed in writing by Karongwe. Rooming Lists: Final lists must be submitted 45 days prior to arrival. Unsold rooms may be released if no written agreement is made.

Question 1

GENERAL TERMS FOR AFRICAN SAFARI PRICES & RATES

Accepted Answer

A 40% single supplement applies for all single travellers, calculated on the per-person sharing rate.
Rates are quoted in South African Rands (ZAR), inclusive of VAT, and are subject to change without
prior notice.
All activities, services, and offers are subject to availability and weather conditions.
Karongwe reserves the right to amend terms, conditons, and inclusions without prior notice.
Provisional bookings can only be held for 14 days unless otherwise agreed in writing.
Driver/Guide rates apply which do not include game drives R2120.00pppn

Question 2

AFRICAN SAFARI PRICES & RATES INCLUDE

Accepted Answer

Welcome drink on arrival.
Accommodation.
All meals, teas, coffees, water, and snacks served in the Main Dining Room.
Dawn and dusk safaris in open game drive vehicles as per the confirmed itinerary.
Two sundowner drink/s per person on dusk safari - choice of local beer, house wine, or soft drink.
Limited WiFi access at the lodges.
Reserve fees, unless otherwise communicated at the time of booking.
Transfers from the Southern boom gate.
VAT as per SARS regulations.

Question 3

AFRICAN SAFARI PRICES & RATES EXCLUDE

Accepted Answer

Private airport transfers.
Mini bar, curio shop purchases, telephone calls, spa treatments, and laundry services.
Gratuities (at guest discretion).
All other beverages not specifically included in the package.

Question 4

WAITLISTED ROOMS

Accepted Answer

Rooms on waitlist are not guaranteed and are subject to availability.
Karongwe reserves the right to auto-release any waitlisted rooms if the waitlist does not clear on time or if confirmed demand takes priority.
Clients will be notified accordingly but are encouraged to reconfirm early.

Question 5

CHILD POLICIES

Accepted Answer

Children rates breakdown:

Children aged 0-2 years stay free, but reserve fees are payable.
Children aged 3-11 years are charged 50% of the adult rate when sharing a family unit with adults (subject to availability).
Children aged 12 and older are charged full adult rate.

Children of all ages are welcome except at:

Kuname Main Lodge - No children under 12 years.
Becks Safari Lodge - No children under 6 years.

Game Drives:

Children under 4 years are not permitted on game drives.
Children aged 4-5 years may participate at the discretion of lodge management after an on-site evaluation or with a private vehicle (subject to availability and at an extra cost).
Children 6 years and older may join scheduled drives.

Other Child Services:

Babysitting services are available on request at an additional cost.
The Little Paws Programme (for under 12s) is available at an additional cost.
Children under 16 years are not permitted on bush walks.

Question 6

BUSH WALKS

Accepted Answer

Optional extra arranged at the lodge and subject to availability.
Guided by qualified rangers and dependent on weather and safety conditions.
Duration approximately 45 minutes. Guests must be physically fit.
Additional cost applies. Cannot be substituted for a game drive.
Not permitted for children under 16.

Question 7

Deposits and Payment Terms (FIT)*

Accepted Answer

A 25% deposit is payable within 7 days of confirmation.
Full balance is due 42 days prior to arrival.
Bookings may be released without notice if payment is not received, unless other arrangements have been secured in writing.

* FIT = Fully independent traveller

Question 8

Cancellation Policy (FIT*)

Accepted Answer

Cancellations between 60 - 43 days prior: 25% cancellation fee
Cancellations less than 42 days: 100% cancellation fee
One free amendment is allowed for postponements made 60 days before arrival, thereafter cancellation fees will incur the applicable fees.

* FIT = Fully independent traveller

Question 9

GROUP BOOKING TERMS

Accepted Answer

Provisional Bookings:

Held for a maximum of 6 weeks from the booking date.
If not confirmed within 6 weeks, the booking will be automatically released unless otherwise arranged.
Extensions require written approval and may be subject to a 10% deposit.

Group Payment Terms:

10% non-refundable deposit due within 6-week provisional period.
15% interim payment due 90 days prior to arrival.
75% balance due 42 days prior to arrival.
Non-payment may result in cancellation and forfeiture of prior payments

Group Cancellation Policy:

More than 90 days prior: 10% cancellation fee (deposit forfeited).
89-43 days prior: 25% cancellation fee.
42-31 days prior: 100% cancellation fee.
Changes to confirmed dates are considered cancellations unless agreed in writing by Karongwe.

Rooming Lists:

Final lists must be submitted 45 days prior to arrival.
Unsold rooms may be released if no written agreement is made.

Question 10

TRAVEL INSURANCE

Accepted Answer

Strongly recommended to cover cancellations, delays, medical emergencies, and force majeure.
Karongwe is not liable for losses due to insufficient insurance coverage.

Question 11

FORCE MAJEURE

Accepted Answer

Karongwe shall not be liable for failure or delays due to circumstances beyond its control, including natural disasters, pandemics, strikes, or government regulations.

PACKAGE	AVAILABILITY	RATES	DETAILS
NKOSI PACKAGE - Full day and night spa package	Tuesday - Saturday	R5 220 pppn	Full day spa package: Includes 3 Spa treatment sessions of 90 minutes*  (a) Head and Shoulder Massage & Facial  (b) Swedish Full Body Massage or Hot Stone Massage  (c) The Sensual Spa (Sauna, Scrub, Jacuzzi)  Spa Breakfast, Lunch, Dinner and a Country Breakfast on the morning of departure.  Including overnight accommodation.
TAILORED SPA DAY - with overnight	-	R4 660 pppn	Champagne Breakfast on arrival, 2 x 90 minute* Spa Boma treatments, Lunch, Dinner, Bed and Breakfast (a) Head and Shoulder Massage & Facial (b) Full Body Massage or Hot Stone
BOOK CLUB SPECIAL - Afternoon and Overnight Spa	Tuesday or Wednesday	R4 270 pppn	Includes 2 Spa treatment sessions of 90 minute* (a) Head and Shoulder Massage & Facial (b) Full Body Massage Breakfast on the morning of departure. Overnight accommodation. The Snuggery cottage accommodates a minimum of 6 and up to 8 guests.
MIDWEEK SPECIAL	Tuesday, Wednesday or Thursday	R3 100 pppn	Lunch, 1 x 90 minute* treatment of your choice. (a) Head and Shoulder Massage & Facial OR (b) Full Body Massage Dinner and a Country Breakfast on the morning of departure. Overnight accommodation.
MIDWEEK DOUBLE-UP SPECIAL	Tuesday, Wednesday or Thursday	R4 270 pppn	Includes 2 Spa treatment sessions of 90 minutes* (a) Head and Shoulder Massage & Facial AND (b) Full Body Massage Lunch, Dinner and a Country Breakfast on the morning of departure. Overnight accommodation.
MIDWEEK HALF-DAY & OVERNIGHT	Tuesday, Wednesday or Thursday	R3 620 pppn	Lunch, 1 x 90 minute* Spa treatment (a) Head and Shoulder Massage & Facial OR (b) Full Body Massage Includes Sensual Spa session (Sauna, Scrub, Jacuzzi) Dinner, bed and breakfast.
2-NIGHT STAY SPA PACKAGE	Tuesday to Saturday	R6 850 pppn	Day One: Lunch on arrival, one of your 90 minute* treatments followed by Dinner, Bed and Breakfast. Day Two: Sensual Spa session (Sauna, Scrub, Jacuzzi) and your second 90min* treatment. Lunch, Dinner, Bed and a Country Breakfast. Treatment order is dependent on availability on the day.

PACKAGE	AVAILABILITY	RATES	DETAILS
FULL DAY PACKAGE	Tuesday - Friday	R3 540 pp	From around 9:30 to 4:30, includes 2 Spa treatment sessions of 90 minute* (a) Head and Shoulder Massage & Facial AND (b) Full Body Massage Includes Sensual Spa session (Sauna, Scrub, Jacuzzi) Spa Breakfast and Lunch.
TAILORED SPA DAY	Tuesday - Thursday	R2 450 pp	Breakfast, 2 x 90 minute* Spa treatments and lunch. (a) Head and Shoulder Massage & Facial AND (b) Full Body Massage
HALF SPA DAY	Tuesday - Thursday	R2 090 pp	1 x 90 minute* Spa treatment of choice (a) Head and Shoulder Massage & Facial OR (b) Full Body Massage Includes Sensual Spa session (Sauna, Scrub, Jacuzzi). Ekuseni (morning) includes breakfast OR Ntambama (afternoon) includes lunch.
BOMA EXPERIENCE & LUNCH/BRUNCH	Tuesday - Friday	R1 400 pp	A 90-minute* Spa treatment session of your choice, either: (a) Head and Shoulder Massage & Facial OR (b) Full Body Massage Add a brunch or lunch to your Boma Experience to turn it into a real occasion!

Rates

Spa Packages (WITH ACCOMMODATION) | 2027

Spa Packages (WITHOUT ACCOMMODATION) | 2027

Fields of lavender, moments of calm.

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